Orders made through the oops-travel.com website are eligible for refunds, compensation, or exchanges if there are issues arising from incorrect services or products received according to the order, incomplete services provided, or receipt of defective products. The details are as follows:
1. Customers can request refunds, compensation, or exchanges within 14 days from the date of receiving problematic services or products.
2. The company reserves the right to cancel, compensate, or refund orders after services or products have been provided or delivered.
3. Customers must provide the order number (Order No.) to the company through one of the following channels (via any one channel):
4. Returned products must be in good condition, including both the product and packaging. The product must not have been used, worn, washed, or missing any accessories. In cases where returned products are not in good condition or have been used, the company reserves the right to refuse refunds, compensation, or exchanges.
5. In the event of product returns, customers are responsible for the return shipping costs. The company will refund the money within 14 days.
6. In the event of receiving incorrect products, incomplete according to the order, or defective products, the company is responsible for both the return shipping costs and the shipping costs of the new products back to the customer. Customers are required to return the incorrect products according to the order back to the company.7. In the event of incorrect or incomplete servicesdue to force majeure circumstances, the company reserves the right to refund but will compensate in a form/place/service equivalent to or better than without prior notice.
